Location: Unit 2, Langdons Business park, Clyst St Mary, Exeter, EX5 1AF
Employment Type: Full-time
Hours of work: 40 hours per week, 3-week rota (Various Shifts) Monday to Saturday
Closing Date: 25th September 2026
About Us
Go South West is part of the Go-Ahead Group, one of the UK’s leading public transport operators. Through our brands; Plymouth Citybus, Go Cornwall Bus, Dartline Buses and Dartline Coaches. We connect communities across Devon and Cornwall with safe, reliable and sustainable transport services. With a strong focus on our people, customers and local communities, we are committed to delivering excellent service while creating rewarding career opportunities for our colleagues.
About the Role
We are seeking a motivated and skilled Service Delivery Manager to join our team. This role offers an excellent opportunity to contribute to our business by leading frontline operational teams, supporting drivers and supervisors, and ensuring safe, reliable and professional service delivery across the Dartline network. Reporting to the Operations Manager, you will act as a visible leader, coach and problem solver, helping to embed company values while maintaining operational performance and compliance standards.
Key Responsibilities
- Lead, coach and support drivers across the operation.
- Act as the primary point of contact for drivers.
- Provide clear, calm and consistent leadership during operational issues, incidents and service disruption.
- Conduct welfare checks, return-to-work meetings and supportive conversations with drivers.
- Support accident, incident and emergency response activities.
- Ensure day-to-day service delivery meets safety, contractual and customer service standards.
- Maintain oversight of driver compliance including Drivers’ Hours, Working Time Directive, CPC and licence requirements.
- Undertake investigations, fact-finding and evidence gathering in line with company policy.
- Support payroll administration and driver payroll verification processes.
- Produce and maintain accurate operational records and reports.
- Engage professionally with customers, schools, councils and other stakeholders.
- Identify opportunities for continuous improvement and support operational change initiatives.
Role Requirements
- Proven leadership or supervisory experience, ideally in a safety-critical or customer-facing environment.
- Strong interpersonal and communication skills.
- Sound understanding of driver welfare, attendance and conduct management.
- Ability to make balanced, fair and timely decisions under pressure.
- Confident using operational and people management systems.
- Organised, resilient and solutions driven.
- Reliable, flexible and proactive approach to work.
- Experience within passenger transport or logistics would be advantageous
What We Offer
- Competitive salary
- Company pension
- Training and development opportunities
- Employee benefits and wellbeing support
- A supportive and inclusive working environment
About You
- Has relevant experience
- Works well independently and as part of a team.
- Has good communication and organisational skills.
- Is reliable, flexible, and proactive.
- Takes pride in delivering high-quality work.
- Is willing to learn and undertake training where required.
Why Join Us?
At Go South West you’ll have the opportunity to work in a supportive, collaborative environment where your contributions are valued. We encourage professional growth and are committed to creating an inclusive workplace where everyone can thrive.
How to Apply
Please send us a CV and covering letter to: recruitment@plymouthbus.co.uk
Equal Opportunities
Go South West is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
